Refund policy
Returns can be made within 30 days of your purchase date.
TO BE ELIGIBLE FOR A RETURN:
- Products must be returned in the condition in which they were received, unused and in their original packaging (excluding gift wrapping). Jewellery must not be returned worn (except for trying on) if the jewellery has wear and tear markings the return will be rejected.
- Once your return has been approved you can post your return back to the Sekret headquarters.
- Items must be shipped within the 30 day return period. Returns shipped after this timeframe will not be accepted and customers will be liable for return shipping costs. Please do not ship your return prior to approval.
- Items on sale at the time of purchase are not eligible for returns.
- Please include the packing slip or your name/order number. Items sent without any documentation cannot be processed.
- Item(s) must not be personalised.
Customers are eligible for one (1) return per order, including store credit re-orders. If an item is eligible for return, you can choose between a same product exchange or store credit.
Once your return is approved, you can post it back to the Sekret headquarters. Allow up to 5 business days (up to 10 business days during sale periods) for our team to process your return after receiving it.
New tracking or store credit details will be sent via email.
Please note, the customer will be responsible for covering the cost of returning the item to our warehouse. Once we receive the returned product and if you are exchanging the product, we will cover the cost to send a new product to you. If you are opting for a refund, you will not be refunded your original shipping cost, unless the product was faulty or broken.